Reference

Privacy Policy for Your Account

Your wallet records, login device, and account details sit behind the same privacy rules whether you open Super Sic Bo, Dragon Hatch, Counter-Strike 2, or a QRIS cashier…

DANA data careOVO record checksGoPay wallet contextQRIS cashier privacy

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How This Privacy Policy Applies

bento138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how bento138 handles the account data you give us, the technical data your device sends, and the transaction records created when you use DANA, OVO, GoPay, QRIS, or bank transfer. We use these records to create your account, keep session access stable,

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check wallet activity, answer privacy requests, and meet lawful record needs that depends on local law. When you move from mobile to desktop, our system may link the browser, IP range, session token, and account step so your access does not break mid-page. In Surabaya or
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any other Indonesia location, the same policy applies: we collect only what is tied to account operation, security checks, cashier records, support handling, and privacy rights requests. We do not sell your account data to outside advertisers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Through Support Channels

Privacy questions need a clear route, not a vague inbox. Use the same support entry points you see after login, and include your account name, registered phone or email, the payment rail involved, and the privacy action you want us to check. For safety, we may ask you to confirm an account step before we edit, export, or restrict data.

Team online

Live chat privacy queue

Live chat is available daily from 09:00 to 23:00 WIB. Tell us if your request concerns login data, DANA or QRIS records, cookie controls, or a correction to your profile details.

Email request trail

Email us when you need a written privacy trail. Include your account ID, the device you used, the date range, and whether the request covers OVO, GoPay, bank transfer, or profile data.

Account page message

After login, open Account, then Help, then Privacy Request. That route helps us match your message to the active account without asking you to repeat sensitive details in open chat.

DATA HANDLING

Account Data Behind Dragon Hatch

Our Privacy Policy covers more than a form you accept once. It follows your account from registration, through cashier checks, into mobile sessions, and back to support if…

Registration details

When you open an account, we collect the details needed to identify the profile, run login checks, and contact you…

Payment records

DANA, OVO, GoPay, QRIS, and bank transfer records are used to match deposits, review withdrawal requests, and answer cashier disputes.

Device and cookie data

Cookies help keep your session active when you switch between Crash Games, Bingo, and cashier pages.

Access security

We log failed sign-in attempts, new device access, IP changes, and password reset steps.

Retention approach

We keep account and payment records only as long as needed for account service, dispute checks, safety review, and legal…

Change requests

You can ask us to correct profile details, check stored contact data, or review consent choices.

Questions About Your Privacy Rights

These answers focus on the privacy questions we receive most often from Indonesia account holders. If your case involves a specific wallet receipt, device change, or login concern, contact support with the exact date and account step so we can locate the record faster.

We collect the details needed to create and protect your account, such as registration contact data, login records, device signals, and cashier references. We use them for account access, wallet checks, support replies, and privacy requests.

No. We may store transaction references, timestamps, receipt status, and account links needed for cashier records, but we do not store your wallet password. Keep wallet login details inside your payment app only.

Contact live chat, email support, or use Account, Help, Privacy Request after login. Tell us which detail is wrong, add the current registered phone or email, and complete the verification step we request.

You can ask us to check account data connected to your profile where local law permits. We may verify your identity first, then share the categories we hold and the practical route for receiving them.

Device and cookie data helps us keep your login session active, spot unusual access, and connect support cases to the right account. If you clear cookies, you may need to sign in again.

Only staff who need the case for support, account security, payment tracing, or privacy handling can access the request. We use role-based access so general service work does not expose extra account data.

Retention depends on the record type and duties that depends on local law. Payment receipts, withdrawal checks, and support messages may be kept for dispute handling, account safety, and audit needs.

Privacy Policy for Your Account

Privacy Help Through Support Channels

Live chat privacy queue

Email request trail

Account page message

Account Data Behind Dragon Hatch

Registration details

Payment records

Device and cookie data

Access security

Retention approach

Change requests

Questions About Your Privacy Rights

01 What personal data does bento138 collect when I open an account?

02 Do you store my DANA, OVO, GoPay, or QRIS wallet password?

03 How can I ask to correct my account data?

04 Can I request a copy of account data you hold?

05 Why do you collect device and cookie data?

06 Who can see my privacy request inside your team?

07 How long do you keep payment and support records?

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